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Can I update or change information on my online application before it is submitted?

Yes, you can make changes to your online application before it is submitted. After each section of information gathering there is a Summary Screen of the information you provided. You can edit the information you provided on the Summary Screen.  You should not complete a new application since this will cause a delay in you receiving a decision. You can also change answers to parts of your application by using the back buttons in the application up until the last Summary Screen. If you would like to add more people to the application, you must do this from the Summary Screen using the “Add” button.

If you need to make changes to your submitted online application and you did not receive an immediate decision as to whether you qualify for Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus (CHP+), you can call the Medical Assistance Site at 1-800-359-1991. The Medical Assistance site can help you make changes to your submitted application over the phone. Do not complete a new application since this will cause a delay in you receiving a decision.

If you did receive an immediate decision as to whether you qualify for Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus (CHP+),  you can log in to your PEAK account and make changes through the Report My Changes function. You must have a PEAK account to access Report My Changes. Do not complete a new application since this will cause a delay in you receiving a decision.

You will not be able to change identity information such as name spellings or Social Security Numbers through Report My Changes.  To correct any incorrectly entered information you need to contact your local county Human Services office.


Out-of-Pocket Maximum/Limit

The most you pay during a policy period (usually a year) before your health insurance or plan begins to pay 100% of the allowed amount. For private insurance this limit never includes your premiums or health care the plan doesn’t cover. Some health insurance plans don’t count your co-payments, deductibles, coinsurance payments, out-of-network payments, or other expenses toward this limit.


Why does the system time out after 15 minutes of inactivity? Will I lose my progress if it times out? If I don’t constantly save will I lose my progress or will it automatically save for me?

The automatic time-out feature is there to keep your personal information safe. Since we know many people access PEAK from public computers at libraries, schools and other place, we want to make sure your personal information is protected. If you do not log-out of the system, it will log out for you.

Every time you move from one screen to the next, the PEAK system automatically saves your work – but only if you created a PEAK account. Creating a PEAK account allows you to save your application and come back to it later. It also allows you to pick up where you left off if you lose your internet connection, or if the power goes out. Having a PEAK account allows you to log in again and return to the last page you were working on. Please note that the information on the last page you were working on is not saved if there is an unintentional shut-down due to a power outage, loss of internet connection, etc.